eu9 Platform Privacy Notice
When you register and use eu9, you provide us with personal details that we protect according to data-protection principles applicable in your jurisdiction. This page describes what we collect when you use eu9 and how we keep that data protected, who we may share it with, and what rights you have.
We collect personal information only for the purposes of account verification, fraud prevention, regulatory compliance, and customer service. We do not sell your data to marketers. Your information is held on encrypted servers and is accessed only by staff with a documented need to do so.
We undertake regular audits of our data-handling practices and work with independent security firms to test our defences. If at any point we discover a data breach, we notify affected users and relevant authorities without unreasonable delay and in accordance with applicable law.
What We Collect on eu9
We collect the following categories of information when you open an eu9 account:
- Identity information: Full legal name, date of birth, national ID number, passport number (if provided), and government-issued address proof.
- Contact details: Email address and phone number.
- Financial information: Bank account details, payment app handles (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history.
- Behavioural data: Login timestamps, games played, bets placed, account balance, and IP address.
We do not request sensitive data such as passwords, credit-card numbers, or medical information. We collect behavioural data through standard website analytics and logs solely to detect fraud, monitor system performance, and comply with anti-money-laundering standards.
How We Use Your Data on eu9
Our eu9 team uses your data for the following purposes:
- Account opening and verification: Your identity documents and address proof undergo automated and manual checks to confirm you are who you claim to be and that you meet our account-holder criteria.
- Fraud detection: We analyse deposit and withdrawal patterns, IP locations, and device fingerprints to flag transactions that do not match your typical behaviour.
- Legal and regulatory compliance: We retain records of your account and transactions to meet reporting obligations in the jurisdictions where we hold licences or operate under exemptions.
- Customer support: Our support team may access your account and communication history to resolve disputes, investigate complaints, and provide assistance.
Third-Party Processors
Our eu9 platform integrates with payment processors, identity-verification vendors, and hosting providers. These processors may access your name, email, phone number, account balance, and transaction records on our instruction. We contractually require these vendors to apply the same data-protection standards as we do and to use your data only on our behalf.
Our servers may sit outside Indonesia; your data may be transferred to and processed in multiple jurisdictions. We ensure that any transfer is protected by contractual safeguards and that you retain all rights under applicable data-protection law.
Your Rights and Our Commitments on eu9
You have the right to request a copy of the data we hold about you, to request correction of inaccurate information, and to request deletion where we no longer have a legal basis to retain it. You may also request that we restrict how we use your data or object to automated decision-making. To exercise any of these rights, contact our eu9 support team with a clear request.
We retain personal data for as long as your account is active and for a reasonable period afterward (typically two to seven years) to comply with legal obligations, resolve disputes, and enforce our agreements. If you request account closure, we anonymise your data where possible but may retain transaction records to prevent fraud and meet regulatory timelines.
We use cookies and similar technologies (pixels, local storage) to recognise you, remember your preferences, and measure how you interact with eu9. Cookies are set for analytics, fraud prevention, and user experience purposes. You may disable non-essential cookies through your browser settings; however, some cookies are necessary for eu9 to function.
If you have a complaint about how we handle your data, you may lodge a formal complaint with the relevant data-protection authority in your country. We will cooperate fully with any investigation and will update you of its outcome.
Key takeaways
- We collect identity, contact, and financial information only for account verification and fraud prevention.
- We do not sell your data to third parties; processors are contractually bound to our standards.
- You have the right to request your data, correct errors, and object to processing.
- We retain transaction records for regulatory compliance; retention periods vary by category.
- Contact eu9 support to exercise your data rights or lodge a complaint.
For questions about this privacy notice or to request access to your data, contact our eu9 support team. You may also write to us via email with your request, your account email address, and your name. We acknowledge all data requests within five business days and aim to fulfil them within 30 days unless a legal exemption applies.